A+ rating
Average 5.00 ratingEight Salesforce capabilities, one accountable team.
Feel free to engage us even for single capability or a full-stack Salesforce transformation. Yet each capability stated below can run standalone project or as a part of a large program.
Sales Cloud Implementation
Pipeline management, lead scoring and forecasting configured around your sales process.
Agentforce & AI Agents
Autonomous AI agents that handle enquiries using live Salesforce data.
Service Cloud Implementation
Case management, omnichannel support and SLA-driven service queues.
Industry Clouds
Financial Services, Health, Nonprofit and Education Cloud configured for your sector.
Integration & Data Migration
Structured migration from legacy systems with deduplication and validation.
Managed Administration
Ongoing admin, automation changes and release management after go-live.
Custom Apex & LWC
Bespoke logic and Lightning Web Components for custom tailor-made flows.
Salesforce Health Check
An audit of your existing org to find quick wins before you invest in anything new.
Clouds & platforms CDU is in demand for
We analyze and evaluate and then scope the right combination of clouds that best fit to the size of your business as well as the industry you are in – Not-a-one-Size Fits- all package.
Dramatically harness cross-platform best practices whereas business services. Conveniently formula standards in innovation with wireless Globally engage cross-media leadership best breed experience rather than bricks-and-clicks infomediaries monotonectally
Globally engage cross-media leadership skills before cross-media innovation forward morph whereas process-centric models. Efficiently transform customer directed alignments.
Benifit’s the Services
Leadership skill before media innovation customer directed alignments
Tailored platform selection
Flexible architecture options
Scalable cloud infrastructure
Connected technology ecosystem
Core Clouds
Sales Cloud Service Cloud Experience Cloud Data Cloud
AI & Automation
Apex Lightning Web Components AppExchange
Development & Ecosystem
Apex Lightning Web Components AppExchange
Industry Clouds
Financial Services Cloud Health Cloud Nonprofit Cloud Education Cloud
Our Salesforce engagement process
A well-structured and well-planned path from first scoping call to fully supported operations.
Scoping call & org review
Solution design & fixed-price quote
Configuration & custom development
Data migration & UAT
Go-live, training & support
Hey 👋 I am Gokul, Sr. Business Consultant
Let's talk about your growthBuilt by consultants who run Salesforce orgs, not just configure them.
The complete Salesforce development practice is led by certified consultants with rich experience of hands on delivery across Astralian mid-market businesses and enterprise level organizations.
What changes after a Salesforce engagement
Figures below are typical ranges reported by clients across recent engagements, not guarantees your results depend on your starting point.
User Training
60%
Faster OnboardingIntegrations
130+
Dealerships ConnectedOperations
99.9%
Platform Availability
Choose how you want to start
Org Health Check
Audit your existing org to find quick wins before investing further.
- Full architecture review
- Security & compliance audit
- Performance analysis
- Recommendations report
Implementation
POPULARFull cloud setup from scoping to go-live with fixed-price delivery.
- Sales or Service Cloud Core
- Custom Apex / LWC logic
- Full data migration & QA
- Comprehensive user training
Managed Services
Dedicated admin support without the overhead of a full-time hire.
- 24/7 technical helpdesk
- Automation & workflow shifts
- Release and health compliance
- Config and report build-outs
Trusted by Businesses.
Backed by Results.
Real partnerships. Honest feedback. See why organisations across Australia trust Cloud Downunder to design, build, and support their digital products.
Top B2B Company
4.8
out of 5Verified Google Reviews
4.8
out of 5Top Software Development Company
4.8
out of 5Frequently Asked Questions
Everything you need to know about Cloud Downunder's services, process, and Australian-local approach.
Still have questions?
We're here to help. Reach out directly and our specialists will respond within 2 business hours.
A full Salesforce implementation covers cloud selection (Sales Cloud, Service Cloud or an industry cloud), configuration, data migration, integrations, and user training through to go-live. As Salesforce certified consultants, we scope this after a free scoping call and org review, so the proposal reflects your actual sales and service processes rather than a generic template.
Agentforce pricing runs on a few different models — around $2 per resolved conversation, Flex Credits at roughly $500 per 100,000 credits, or per-user licensing — on top of the Service Cloud foundation Agentforce requires. Because the right model depends heavily on your expected usage pattern, we model your specific case during scoping rather than quoting a flat number that may not fit how your team will actually use it.
A single Sales Cloud or Service Cloud implementation is typically scoped and quoted within 5 business days of your scoping call, with build running in demo-able sprints over several weeks. Agentforce AI agent deployments are more involved projects industry-wide, often running several months end to end — we give you a realistic timeline once we know which use cases you're deploying.
Yes. Our data migration process includes deduplication and validation as standard, so legacy CRM or spreadsheet data comes across clean rather than carrying old data-quality problems into your new org. We run a parallel-run validation period as part of user acceptance testing, so nothing goes live until your team has confirmed the data is right.
Sales Cloud is built around pipeline management, lead scoring and forecasting for your sales team. Service Cloud is built around case management, omnichannel support and SLA-driven service queues for your support team. Many businesses run both on one platform, but plenty start with just one — we scope based on where your process pain actually is, not a bundled default. Note Agentforce for customer service specifically requires a Service Cloud foundation.
Standard configuration and Flow automation cover most sales and service processes without a line of code. Custom Apex and Lightning Web Component development comes in for logic or interfaces off-the-shelf Salesforce genuinely can't handle — a bespoke approval engine, a custom customer portal, or a deep third-party integration beyond what AppExchange offers. We default to configuration first and only recommend custom development where it's actually the right tool.
Yes. Every engagement includes user training and go-live support, and most clients move onto an optional managed Salesforce administration retainer covering ongoing automation changes, release management and admin support — delivered in Australian business hours (AEST/AEDT), with every configuration and customisation documented so there's no vendor lock-in.
Yes. A Salesforce Health Check audits your existing org — data quality, automation, security settings and technical debt — to surface quick wins before you invest in anything new, including whether Agentforce or additional clouds are actually worth pursuing yet. It's a standalone engagement, not a sales step toward a bigger project.
Ready to scale your growth?
We help ambitious teams build digital products and campaigns that convert.
How can I get in touch?
Reach us via the contact form, email, or phone. We'll connect you with the right expert.
What support do you offer?
From strategy and design to development, cloud, AI, and ongoing support we're with you every step.
How fast will I get a reply?
We typically respond to all enquiries within 1 business day.
