A+ rating
Average 5.00 ratingMatchless Microsoft Dynamics 365 Capabilities and One Prudent Team at Australian Business Hours.
Hire the best of the breed Sitecore Developers’ team for a single capability or a full legacy -to- XM- Cloud Transformation – every single capability can run standalone or as a part of a larger project.
Sales & CRM Implementation
Pipeline management, lead scoring and forecasting configured around your sales process.
Customer Service
Case management, omnichannel support and SLA-driven service queues.
Finance & Operations (ERP)
Multi-entity finance, supply chain and operations for larger, complex organizations.
Business Central (SME ERP)
Right-sized finance, inventory and project accounting for growing businesses.
Power Platform Extensions
Custom Power Apps, Power Automate flows and Power Pages built on Dataverse.
Data Migration & Integration
Structured migration from legacy CRM/ERP with parallel-run validation.
Power BI Reporting
Executive dashboards connected directly to live Dynamics 365 data.
Managed Support & Optimisation
Ongoing admin, configuration changes and user support after go-live.
Modules & platforms we work across
We design a right combination of modules considering the size of your business and the industry you are operating in as ITS NOT-A-ONE-SIZE-FITS-ALL kind of package.
We bring together the right Dynamics 365 modules and platforms for your business, from Sales, Customer Service and Field Service to Finance & Operations, Business Central and Supply Chain Management. Our capabilities also extend across Power Apps, Power Automate, Power BI, Power Pages and Dataverse, with seamless integration across Teams, Outlook, SharePoint and Azure. This approach keeps your Dynamics 365 environment connected, scalable and aligned with your business goals and future growth.
Benifit’s the Services
Leadership skill before media innovation customer directed alignments
Tailored Dynamics 365 Solutions
Flexible Business Workflows
Scalable Operations
Connected Microsoft Ecosystem
CRM Modules
Sales Customer Service Field Service Marketing
ERP Modules
Finance & Operations Business Central Supply Chain Management
Power Platform
Power Apps Power Automate Power BI Power Pages Dataverse
Microsoft 365 Integration
Teams Outlook SharePoint Azure
Our 5 Step Dynamics 365 engagement process
A well-structured and well-thought-out path from first assessment to fully supported operations.
Choosing Right Module & Readiness
Solution design & data mapping
Configuration & customization
Data Migration & UAT
Go-live, Training & Support
Hey 👋 I am Gokul, Sr. Business Consultant
Let's talk about your growthThe Reasons Why Industry Leaders Choose CDU for Dynamics 365
Our Dynamics 365 practice sits alongside our wider Microsoft & .NET team, so integration with SharePoint, Teams and custom ASP.NET apps is native to how we scope every project.
What changes after a Dynamics 365 implementation
Figures below are typical ranges reported by clients across recent engagements, not guarantees — your results depend on your starting point and the scope as well as the engagement module selected at the outset.
User Training
60%
Faster OnboardingIntegrations
130+
Dealerships ConnectedOperations
99.9%
Platform Availability
Choose how you want to start
Org Health Check
Audit your existing org to find quick wins before investing further.
- Full architecture review
- Security & compliance audit
- Performance analysis
- Recommendations report
Implementation
POPULARFull cloud setup from scoping to go-live with fixed-price delivery.
- Sales or Service Cloud Core
- Custom Apex / LWC logic
- Full data migration & QA
- Comprehensive user training
Managed Services
Dedicated admin support without the overhead of a full-time hire.
- 24/7 technical helpdesk
- Automation & workflow shifts
- Release and health compliance
- Config and report build-outs
Trusted by Businesses.
Backed by Results.
Real partnerships. Honest feedback. See why organisations across Australia trust Cloud Downunder to design, build, and support their digital products.
Top B2B Company
4.8
out of 5Verified Google Reviews
4.8
out of 5Top Software Development Company
4.8
out of 5Frequently Asked Questions
Everything you need to know about Cloud Downunder's services, process, and Australian-local approach.
Still have questions?
We're here to help. Reach out directly and our specialists will respond within 2 business hours.
Microsoft Dynamics 365 is a unified CRM and ERP platform, not a single-purpose CRM tool. Where a standalone CRM only manages sales and customer records, Dynamics 365 connects Sales, Customer Service, Finance and Supply Chain in one system built on Dataverse, with Power BI, Power Apps and Microsoft 365 built in from the start.
Cost depends on the modules you choose, user numbers, data volume and level of customisation, on top of Microsoft's per-user licensing. A Business Central rollout for a growing SME is a different investment to a multi-entity Finance & Operations deployment. We scope this during a free assessment so you get a fixed-price proposal, not a guess.
A single-module rollout, such as Dynamics 365 Sales or Business Central for an SME, typically takes 8 to 12 weeks. Multi-module Finance & Operations engagements with complex data migration and integrations usually run 4 to 9 months. Timeline is confirmed at the solution design stage, once data quality and integration scope are known.
Business Central is right-sized ERP for SMEs — finance, inventory and project accounting in one lighter-weight package. Finance & Operations is built for larger, multi-entity organisations that need advanced supply chain, manufacturing and multi-country finance capability. We help you choose based on your business size, industry and growth plans, not a one-size-fits-all default.
Yes. We run a structured data migration process — extraction, cleansing, mapping and a parallel-run validation period — so historical records, pipeline data and financial history move across accurately. Small, clean datasets can migrate in 1 to 2 weeks; larger or messier datasets from multiple source systems take longer and are scoped upfront.
Yes — native integration is one of Dynamics 365's biggest advantages. Teams, Outlook, SharePoint and Excel connect directly into your CRM and ERP workflows, and Power Platform (Power Apps, Power Automate, Power Pages) extends the system further without custom development, all sitting on the same Dataverse.
Yes. Every engagement includes go-live support, and most clients move onto an optional managed support retainer for ongoing configuration changes, user support and system optimisation — delivered in Australian business hours (AEST/AEDT), not an overseas time zone.
Yes. We configure data residency, access controls and security roles with the Privacy Act and APRA expectations in mind, and every configuration and customisation is fully documented so your team retains full ownership — no vendor lock-in.
Ready to scale your growth?
We help ambitious teams build digital products and campaigns that convert.
How can I get in touch?
Reach us via the contact form, email, or phone. We'll connect you with the right expert.
What support do you offer?
From strategy and design to development, cloud, AI, and ongoing support we're with you every step.
How fast will I get a reply?
We typically respond to all enquiries within 1 business day.
