Instant Consult

A Digital Healthcare Experience Designed to Make Quality Medical Care Faster, Simpler, and More Accessible for Everyone.

Instant Consult is a comprehensive telehealth platform designed to offer Australians quick and easy access to medical consultations with registered doctors. Accessible on iOS, Android, and web, it delivers instant medical advice, prescriptions, referrals, and certificates — no prior appointment required. This solution addresses the growing demand for remote healthcare by offering real-time, video-based consultations with healthcare providers. Instant Consult emphasizes convenience, privacy, and accessibility, ensuring patients can consult with doctors from the comfort of their homes.
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The platform uses secure video calls and digital documents to connect doctors and patients seamlessly. Instant Consult partners with local pharmacies and healthcare providers to process ePrescriptions and referrals quickly and efficiently. The platform’s user-friendly interface allows for easy navigation, making healthcare accessible for a wide range of users, regardless of technical expertise.
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Strategy
Design
Development
Content
Ongoing Support

Key Features

Video Consultations: Patients can connect with registered Australian doctors via video calls for immediate consultations.
ePrescriptions & eTokens: Digital prescriptions can be sent directly to pharmacies, making it easy for patients to get their medications quickly.
Medical Certificates: Doctors can issue medical certificates digitally, which are useful for workplaces and schools.
Pathology and Radiology Referrals: Patients can receive referrals for further testing or scans during consultations.
No Appointments Necessary: The platform eliminates the need to book in advance; patients can connect with a doctor instantly.
Secure and Confidential: The app uses 256-bit SSL encryption, ensuring that all patient data and consultations are secure and confidential.
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Manage personal details, interests, notifications, security settings, and account preferences through one personalised digital profile.
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Challenges

Real-time Consultation and Document Issuance: A key challenge was integrating real-time video consultations with immediate issuance of medical documents like prescriptions, medical certificates, and referrals. Ensuring the backend system could support the real-time generation and transmission of these documents while maintaining security was essential.
Compliance with Telehealth Regulations: Australian healthcare has strict regulations regarding telehealth services. Building a product that complies with these standards while maintaining a seamless user experience was a major hurdle.
Tracking attendance and payments for each child across sessions.
Managing missed sessions and updating attendance records accurately.
Scalability and User Experience: Providing a smooth, lag-free experience for high-volume users and making the app intuitive for both patients and doctors required balancing between performance optimization and user-friendly design.
Customer profiles, documents, interests, notifications, and account settings needed secure management across personalised digital experiences.

Solution

Secure Backend Architecture: Instant Consult implemented a secure architecture, using 256-bit SSL encryption to safeguard user data. The app allows real-time generation and sharing of documents like ePrescriptions and medical certificates.
Regulatory Compliance: The platform was designed to meet the stringent regulatory requirements of Australia’s healthcare system, ensuring that all telehealth services offered adhere to legal standards.
Performance Optimization: To deliver high-quality video consultations without lag, the app integrated performance enhancements and load-balancing techniques. The user interface was designed for simplicity, allowing patients to access healthcare services with minimal clicks.